American White Label CBD – Great Experience

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This topic contains 5 replies, has 4 voices, and was last updated by  Matt Brandow 3 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #100002546

    Jeff W
    Participant

    Hey all, I made a purchase from American White Label CBD and received smaller nugs and more seeds than expected. I made a post here about it, and Matt called me within a couple hours. We spoke on the phone, I showed him videos of the product and he agreed it wasn’t up to their standards. He immediately issued a refund for the full amount, showed proof/receipt and modified his posts to reflect the smaller bud size and greater volume of seeds.

    I’m very happy with his quick and reasonable communication and that he took action to rectify the situation and provide transparency to his customers immediately.

    Great guy, I’ll definitely be buying from American White Label CBD again.

    (user: Matt Brandow / @digitallyinclined)

    #100002547

    Matt Brandow
    Participant

    Thank you so much Jeff! At American White Label CBD, we’re here to service our customers at our upmost best ability. This is exactly why I quickly called you back and made this wrong into a right 🙂

    Thank you again Jeff for bringing this issue to our attention, I’ve already made many changes to the ad and our website! Also, speaking with our vendor on the quality control on their part to get this bar raised!

    We don’t want to keep sending this to current and new customers.

    Thanks again Jeff! Great speaking with you over the phone and also texts to help us make this better!

    Matt Brandow

    #100002558

    Carlo Suits
    Moderator

    Thanks for posting y’all! I moved this from Hall of Shame to Hemp Heroes.

    #100002562

    Matt Brandow
    Participant

    Thank you so much Carlo!

    #100003026

    Lewis Boatner
    Participant

    Had a good experience they were affordable and had quick turnaround nice quality and good selection!

    #100003593

    Matt Brandow
    Participant

    Thank you so much Lewis! It was great serving you and let me know if you need anything else. I’ll always be here to take care you and all our customers equally.

Viewing 6 posts - 1 through 6 (of 6 total)

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