BUYER BEWARE: @FULLBODYZEN values profits and overturning their seedy, untrimmed flower over customer satisfaction
When we first reached out to Full Body Zen (@fullbodyzen), we were hoping to develop a long term business relationship in purchasing CBD at bulk from his company. We initially talked to Jack, who told us they had Cherry Wine, and also said they could source White Rhino and Stormy Daniels. The company I work for, purchased 1lb of White Rhino, half pound of Cherry Wine and half pound of Stormy Daniels.
The ad as you can see said that it would the flower would be trimmed. That was clearly not the case.
We first received the Stormy Daniels on Saturday, 04/25/20, had not been trimmed at all. They drop shipped from their partner farm, Integrity Hemp Farms, so they did not personally inspect the quality before it reached us.
We sent a photo of this to Hans, working as Full Body Zen customer support, and he also agreed that this was not up to their expectations. They were also dissatisfied with the shipment of Stormy Daniels to their facility and had promised to make it right with us, and I fully trusted that they would.
On Monday, 4/27/20 we received the additional shipment of 1 pound of White Rhino and half pound of Cherry Wine.
The video that Jack had sent before the purchase was made of the White rhino looked very clean, no leaves and no stem.
However, this is the White Rhino we received was full of stems and leaves, which is also different the ad they posted, where it would be hand trimmed.
The Cherry Wine that they shipped was also full of leaves and stems as well. It’s as if they didn’t even try, and pass it on as “trimmed”.
The only reason why we’re resorting to posting in the hall of shame is because Jack has refused to work with us on customer satisfaction. We had hoped to work through these different expectations with Full Body Zen (@fullbodyzen), however they flat out refused to make this right with us, and stated that customer dissatisfaction is acceptable to them. I asked if this was “the best they could do for us” given that we are unsatisfied with the quality of the product we received. Jack said, “At this time yes, but if you purchase from us again, maybe we can do something different.”
If you do not want the quality of your product to have a lot of trim and stem, do not waste your time and money on them. In addition, I have never worked with a business that is so unwilling to work things through with their customers, and customer satisfaction is not their priority. Full Body Zen is a company that values profit over customer satisfaction, and are trying to get rid of the extra seedy Cherry Wine off their hands. We’re hoping that this warning helps others, so BUYER BEWARE. The prices are low for a reason.
Hey there Janet.
We just wanted to bring to light our side of the story before other customers get a wrong view of our company. We highly value customer satisfaction and making sure our customers get the product that we advertise.
Our cherry wine is marketed as having a machine trim and being seedy, and any photo we send out of it represents that fully, it CLEARLY says so in our listing, and you were made fully aware over the phone of the quality and that it would be best ground up and used in prerolls.
We gave you extensive information over the phone every step of the way and sent over the same quality of product as advertised and photographed . The same product we have sold to hundreds of customers on the site and we are yet to have have any returned, although we have had others who did not read the listing about the cherry wine being seedy and realize it said so in the listing afte the fact as I assume went down here. Our insurance policy states that any returned flower must be disposed of, because of this we do make sure our customers are satisfied by having stringent quality control, it’s sad to have our first complaint on the site but we have done many successful deals with customers re-ordering so I am not concerned with our quality control at this time.
Of course when I had another farm ship to you I could not check the quality, you were made aware of this and given a photo of the product showing the flowers machine trim and the sugar leaf it still had on it.
I for one , cannot wait to try full body Zen’s Hawaiian Haze! I believe in giving everyone a fair chance and full body Zen’s price is appealing. Seeds can be utilized in many ways. I’m happy to get a little with my product ?✌️